Owl’s Secure Messaging lets practitioners and clients communicate through a password-protected portal, ensuring all correspondence is protected and confidential. Every message is encrypted, so sensitive topics and documents never leave the secure environment. Features like read receipts let you know when clients view messages, and you can even include multiple participants for couples, families, or care teams—all within one safe system. Internal staff communications are supported too, making team updates effortless and eliminating the need for separate secure email or chat apps.

Yes! You can securely share documents directly through the client portal, and our system is specifically designed to handle multi-participant conversations for couples, families, and care teams.

A secure internal messaging platform is essential for therapy practices to protect client information shared during team coordination, scheduling, and care discussions, as standard email and texting methods lack the necessary privacy measures. Using a compliant platform ensures that all conversations are encrypted, protected, and confidential, preventing sensitive information from falling into the wrong hands. Centralizing communication in a single, professional channel also streamlines workflow, improves team collaboration, and reinforces the practice’s commitment to privacy and professionalism, ultimately building trust with clients.

When handling sensitive client information such as intake forms and treatment plans, it’s crucial to avoid standard email and texting platforms that aren’t designed for confidentiality. These methods can expose documents to unauthorized access and violate privacy regulations like PIPEDA. Instead, therapy practices should use a secure solution that encrypts documents, meets compliance standards, and keeps everything organized in one safe place, such as Owl Practice’s secure messaging feature. This helps protect client privacy, reinforces professionalism, and streamlines document management.

Therapists need a compliant communication solution because everyday tools like texting and email are not designed to protect the sensitive information they handle. A secure, compliant platform extends the safe space beyond sessions, helping clients feel respected and cared for. Using such tools helps therapists meet professional obligations and stay compliant with privacy laws, like PIPEDA.

Secure messaging enhances client engagement by providing a safe and easy way to communicate between sessions. This proactive communication supports skill reinforcement through reminders and resource sharing, which helps clients stay committed to their treatment plans. Ultimately, secure messaging promotes better treatment outcomes by fostering connection, early intervention, and more informed therapy sessions.